Shipping & Return Policy

Emeku Hair

Shipping & Return Policy

Here at Emeku Ekua Luxury Hair Experience; we are committed to providing you with the ultimate services! This value is not just for our products but our process as well. Your order will be processed and shipped within 48 hours of payment. Our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. If you are out of time and need your hair tomorrow, we got you covered! We offer an Express service so you can keep your appointment. Orders must be placed by 12:30 EST to ship out the same day. No shipping on weekends and Holidays. 

If you received your order and want to make a change please email us at [email protected]. When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues. Your exchange can be sent to: 

Emeku Ekua Luxury Hair, LLC
PO Box 675
Ridley Park, PA 19078

Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the items must be in the same condition as when you received them. For more information please email us!